It’s not uncommon for video game hardware launches to have teething troubles. The Xbox 360 had the red ring of death while the launch PS4 sounds like a hairdryer. Taking this into account it’s perhaps understandable that the Nintendo Switch might have its own share of problems; there has been a lot of anecdotal chatter about the Nintendo Switch dock potentially scratching screens when you take the console in and out, while others have also pointed to a design fault in the left Joy-Con which might cause disconnection issues under certain conditions.
Nintendo of American’s Reggie Fils-Aime briefly touched upon these problems in an interview with TIME last week, but following the publication of that interview Nintendo issued another statement which downplayed these perceived issues:
At Nintendo, we take great pride in creating quality products and we want our consumers to have a positive experience. It is common with any new innovative consumer technology for consumers to have questions, and Nintendo Switch is no exception.
There are no widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection. To best support our customers, we continuously update the online consumer support site and provide real-time answers to the questions we are receiving.
The number [of Joy-Con replacement or repair requests received] is not significant, and is consistent with what we’ve seen for any new hardware we have launched.
We want our consumers to get up and running quickly to have fun with Nintendo Switch, and if anything falls short of this goal we encourage them to contact Nintendo’s Consumer Service team.
Do you think Nintendo is just covering its own back here? Or are these anecdotal issues getting blown out of proportion? Let us know if you think people need a reality check or a complete product recall with a comment below.